Ethics - Women of Dignity

This program is dedicated to providing competent and humane services to all clients; it recognizes that delivery of competent services requires staff to have knowledge, skill, time, attentiveness and training to assist clients.
Dignity House respects the rights of all clients in regards to confidentiality of all records, correspondence, and any information relating to their stay at Dignity House.
No employee shall enter into any financial relationship with any client.
No employee will have any sexual relations or relationship with any client.
All clients entering this program shall be provided with an orientation to the program and program rules at or before the date of admission or as soon thereafter as possible.
Dignity House employees will treat all clients with consideration, respect, and full recognition of their dignity and individuality.
Dignity House understands and supports actions that will assist clients with a better quality of life, greater freedom and true independence.
Dignity House shall render equally appropriate services to all individuals/clients whether they are paying a reduced fee, a full fee or are waived from fees altogether.
Dignity House will not engage in professional relationships or commitments that will conflict with a client’s well-being and/or recovery.

Dignity House is committed to meeting the needs and expectations of our residents. We will work with you to try to resolve any conflict and try to provide a satisfactory outcome for all parties involved within seventy-two (72) hours, whenever possible.
If you have a complaint and/or grievance or wish to participate or convey your feelings regarding any ethical issue during your stay at Integrity House, please follow the procedures outlined herein.
Please fill out grievance form and submit to Director. All grievances will be addressed within 72 hours.
The Program Director will meet with you to discuss your grievance/complaint within forty-eight hours. During the initial interview, the Program Director will discuss the nature of the complaint/grievance, the impact on your stay (if applicable) and possible resolutions. You will be provided with a written response to your complaint/grievance with resolutions within seventy-two hours of receipt. The program Director will sign this response.
If you still feel like the issue has not been resolved after speaking to management you may contact FARR (The Florida Association of Recovery Residences) and file a grievance by going to http://farronline.org/file-a-grievance/